Air India, the national airline of India, regularly opens job opportunities for roles like Ticketing & Reservation Staff. These positions are part of the Ground Services & Airport Operations group. Employees in these roles assist passengers with flight ticketing, reservations, customer service, and other related functions.
These jobs are suitable for people who enjoy interacting with travelers, solving problems, and building a career in aviation. Air India accepts applications online from qualified candidates through its official careers portal.
Overview Table
| Field | Details |
|---|---|
| Company Name | Air India Ltd |
| Job Type | Ticketing & Reservation (Direct Hiring) |
| Application Mode | Online |
| Job Category | Ground Services / Reservations |
| Job Location | Across India (varies by vacancy) |
| Selection Process | Shortlisting → Interview/Skill Test |
Important Dates
The exact dates for Ticketing & Reservation recruitment vary with each hiring cycle. Usually, the timeline is as follows:
- Start of Online Application: As soon as notification is released.
- Last Date to Apply: Mentioned in the individual job notification.
- Selection Schedule: After the application deadline, shortlisted candidates are contacted for the next stages.
Candidates should regularly check the careers portal to stay updated on notifications and deadlines.
Vacancy Table
The number of vacancies for Ticketing & Reservation roles changes with each recruitment cycle. Here is a typical example of the positions offered:
| Post Name | Vacancies | Location | Salary (Approx) |
|---|---|---|---|
| Ticketing / Reservation Staff | Varies per cycle | Pan India | ₹25,000 – ₹45,000 |
| Customer Service Executive | Varies per cycle | Pan India | ₹24,000 – ₹30,000 |
| Ground Staff – Ticketing & Check‑in | Varies per cycle | Pan India | ₹25,000 – ₹40,000 |
Eligibility Criteria
Educational Qualification
- Graduation from a recognized university is typically required for Ticketing & Reservation roles.
- In some cases, 12th pass candidates with relevant experience or certification may also be eligible.
- Knowledge of Computerized Reservation Systems (CRS) or Global Distribution Systems (GDS) is an advantage.
Skills Required
- Good communication skills in English (spoken and written)
- Basic computer proficiency
- Ability to work in shifts and handle passengers effectively
Age Limit
The age criteria usually follow government norms. A typical age limit table is:
| Category | Maximum Age Limit |
|---|---|
| General | 28–35 years |
| OBC | 3 years relaxation |
| SC/ST | 5 years relaxation |
Exact limits may vary depending on the notification, and age is calculated as of the specified date in the notification.
Application Fee
- Air India does not charge an application fee for its official job applications.
- Applicants must avoid any intermediaries asking for money, as official applications are free.
Selection Process
The selection process for Ticketing & Reservation roles generally includes:
- Shortlisting of candidates based on eligibility and application details.
- Skill Test or Interview: This may include practical tasks related to reservations and customer service.
- Final Selection: Based on interview or test performance and document verification.
Ticketing & Reservation positions are desk-oriented, so PST/PET tests are usually not required.
PST / PET (If Applicable)
- For Ticketing & Reservation jobs, physical tests are usually not required.
- These positions focus more on communication, customer service skills, and computer knowledge.
- Physical tests apply only to certain airport operations roles, not to ticketing or desk jobs.
Salary Details
The salary for Ticketing & Reservation roles typically includes:
| Role | Approx Monthly Salary |
|---|---|
| Ticketing / Reservation Staff | ₹25,000 – ₹45,000 |
| Customer Service Executive | ₹24,000 – ₹30,000 |
Additional allowances or benefits may be provided according to company policies.
How to Apply
Steps to apply online for Air India Ticketing & Reservation jobs:
- Visit the official careers portal of Air India.
- Search for vacancies using keywords like “ticketing,” “reservation,” or “customer service.”
- Select the job to view full details.
- Read the notification carefully, including eligibility, age limit, and selection process.
- Click “Apply Online” and fill in your personal, educational, and professional details.
- Upload required documents such as ID proof, certificates, and photograph.
- Submit the application and save a copy for reference.
Applicants should always use the official portal to ensure authenticity and avoid scams.
Important Links
| Description | Details |
|---|---|
| Air India Careers Home | Online portal for all job notifications |
| Job Search | Portal search to filter ticketing & reservation jobs |
| Application Submission | Online form submission page on the careers portal |
Important Links
| Purpose | Details |
|---|---|
| Apply Online | Apply Now |
| Job Location | Apply Now |
| Job Category | Apply Now |
| Selection Mode | Apply Now |
| Application Fee | Apply Now |
